tacock Privacy Policy

While using the tacock platform, we collect two types of information — information you voluntarily provide and information that is collected automatically.

1.1 Information You Provide

During registration and account management, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
• Information you provide in support chats

1.2 Automatically Collected Information

When you visit our site, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Time and duration of site visits
• Which pages were visited
• Data collected through cookies and similar tracking technologies
• Gaming activity and betting history

1.3 Identity Verification Documents

To operate a secure platform and prevent fraud, we may in certain circumstances request government-issued documents (such as a copy of a national ID card) for identity verification. These documents are stored with the highest level of security and are used solely for verification purposes.

tacock uses collected information only for specific and legitimate purposes. We never sell your information or use it for unrelated commercial purposes.

2.1 For Service Delivery

• Creating, managing, and verifying accounts
• Processing financial transactions — deposits and withdrawals
• Managing gaming activities and determining results
• Applying bonuses and promotional offers
• Tracking the VIP program and awarding rewards

2.2 For Security and Compliance

• Detecting fraud, money laundering, and suspicious activity
• Age verification (confirming 21+)
• Ensuring responsible gaming
• Meeting legal and regulatory requirements
• Resolving disputes and conducting investigations

2.3 For Service Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Personalising services according to user preferences
• Analysing site traffic and usage patterns

2.4 For Communication

• Sending important account-related notifications
• Providing customer service support
• Sending promotional information with your consent
• Communicating security-related alerts

tacock never sells your personal information. However, in certain specific circumstances we may share limited information with selected third parties.

3.1 Service Provider Partners

To operate our platform, we work with certain technology and service providers. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game software providers, security and verification services, and server and cloud service providers. These partners receive only the information necessary to carry out their specific responsibilities and may not use your information for any other purpose.

3.2 Legal Requirements

In the following circumstances, we may share information with authorities under legal obligation:

• Upon receipt of a court order or government directive
• To assist in investigations of fraud or money laundering
• In emergency situations to protect an individual's safety
• To protect the legal rights of tacock or its users

3.3 Business Changes

If there is any change in tacock's business structure (such as a merger or acquisition), user information may be transferred to the new entity. In such cases, we will notify you in advance and this privacy policy will continue to apply in the new circumstances.

Cookies are small text files stored on your device. tacock uses cookies to ensure the proper functioning of the site and to improve the user experience.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the core functionality of the site, such as maintaining login sessions.
• Functional Cookies: For remembering your preferences, such as language selection.
• Analytics Cookies: For monitoring site usage and improving services.
• Security Cookies: For detecting and preventing fraudulent activity.

4.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt certain important site functions and you may not be able to enjoy the full service.

4.3 Third-Party Cookies

Our game providers and payment processors may have their own cookies. These cookies are governed by the respective providers' own privacy policies.

tacock applies industry-standard advanced security technology to protect your personal and financial information. Our security framework operates at the following levels:

5.1 Technical Security

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Encrypted Storage: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Advanced firewall and intrusion detection systems are active.
• Secure Payment Gateway: All financial transactions are processed in accordance with PCI-DSS standards.
• Two-Step Verification: Two-step verification is available to protect your account.

5.2 Organisational Security

• Only authorised staff may access user information.
• All staff receive training on data protection.
• Regular security audits and tests are conducted.
• An emergency response plan is in place in the event of a data breach.

tacock does not retain your information longer than necessary. How long information is retained depends on the type and purpose of the information:

6.1 Account Information

All account information is retained for as long as your account is active. Even after an account is closed, information may be retained for a defined period to meet legal requirements.

6.2 Transaction Records

Financial transaction records are retained for the long term in accordance with legal and regulatory requirements. These records may be used for dispute resolution and investigations.

6.3 Communication Records

Records of support chats and emails are retained for a defined period to improve service quality and to resolve any disputes.

6.4 Inactive Accounts

Information from accounts that have been inactive for a long period may be progressively deleted in accordance with our data retention policy. We will notify you in advance in such cases.

As a tacock user, you have the following rights regarding your own information. To exercise these rights, please contact our support team.

7.1 Right to Access Information

You may request to know what information we have collected about you. We will provide the information within a reasonable timeframe.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. We will make the correction after appropriate verification.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your information. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Data Processing

You may object to the use of your information for marketing or research purposes. We respect this objection.

7.5 Right to Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

tacock strictly follows a 21+ age policy. Our platform is for users aged 21 and above only.

8.1 Age Verification

We verify the age of every user at the time of registration. No one under the age of 21 is permitted to open an account or use the platform.

8.2 Information of Minors

We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that a minor is using our platform, their account will be immediately closed and any collected information will be deleted.

8.3 Parental Responsibility

If you believe your child is using our platform, please contact us immediately. We will take prompt action. Parents and guardians are advised to use internet filtering software.

The tacock platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

9.1 Game Provider Services

Our game providers, including Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming, operate their games from their own servers. Your interactions on their platforms are governed by their own privacy policies.

9.2 Payment Services

When transacting via bKash, Nagad, Rocket, Upay, or bank transfer, you will be subject to the terms and conditions of the relevant payment service. We are not responsible for the data handling practices of these services.

tacock reserves the right to update this privacy policy from time to time. The policy may be revised to reflect changes in our services, technology, or legal requirements.

10.1 Notification of Changes

For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a notification when you sign in to the platform
• Announcing the update on the site's main page

10.2 Continued Use After Changes

If you continue to use the tacock platform after a policy change, you will be considered to have agreed to the revised policy. If you do not agree to the changes, you may close your account.

10.3 Policy History

If you need information about a previous version of the privacy policy, please contact our support team.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our data protection team is ready to answer all your questions.

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We generally respond to your email within business days. For urgent privacy-related matters, please use the 24/7 live chat. Our Bengali-speaking support team is always ready to assist you.

For more information, also visit our Terms and Conditions, Responsible Gaming, and FAQ pages.